Privacy Policy

My Contact Details

Name: Rebecca Schisano (owner)

Address: Woodville, School Road, Kelvedon Hatch, Brentwood, CM15 0DL

Phone number: 07984 184 025

Email: becky.sapphirereflexology@gmail.com

The type of personal information I collect

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

Your contact details
Medical history and other health-related information
Treatment details and related notes
Lifestyle information that is relevant to creating a bespoke treatment plan to support your wellbeing

How I get the personal information and why I hold it

Most of the personal information I process is provided to us directly by you for one of the following reasons:

For informing reflexology treatments and any advice, I give you as a result of your treatment
To enable me to contact you regarding appointment confirmation and any changes to appointment dates and times

We use the information that you have given me in order to:

Provide you with the best possible treatment options, support and advice
Your information will never be shared with another organisation or individual unless you have given us permission to do so.

Lawful Basis for holding and using client information

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis I rely on for processing this information are:

[a] Your consent. You are able to remove your consent at any time.You can do this by contacting me at becky.sapphirereflexology@gmail.com or via text or WhatsApp on 07984184025

[b] I have a legal obligation

claims occurring insurance (records to be kept for 7 years after last treatment)
law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26

[c] I have a vital interest

[d] I have a legitimate interest (i.e. my requirements to retain the information in order to provide you with the best possible treatment options and advice)

As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

How I store your personal information

Protecting your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

I will contact you using the contact preferences you have given me.

I keep your contact details, treatment notes and health information gained during consultation for 7 years after the dates of your most recent treatment. I will then dispose of this information by shredding. All personal information is kept in a locked filing cabinet

Please note that contact details, treatment notes and health information for children will be kept until the child is 25 and if 17 on date of the last treatment will be held until the age of 26 and then it will be disposed by shredding.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal information

Your right to rectification – You have the right to ask me to rectify personal information you think is inaccurate You also have the right to ask me to complete information you think is incomplete

Your right to erasure – You have the right to ask me to erase your personal information in certain circumstances

Your right to restriction of processing – you have the right to ask me to restrict the processing of your personal information in certain circumstances

Your right to object to processing – You have the right to the processing of your personal information in certain situations

Your right to data portability – You have the right to ask that I transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at becky.sapphirereflexology@gmail.com or on 07984 184025 or at Woodville, School Road, Kelvedon Hatch, Brentwood, CM15 0DL if you wish to make a request.

Contact me about a data protection concern:

If you have concerns about how I collect, use, or protect your personal information, please contact me using the details provided below. I will investigate your complaint and respond as soon as possible.

Email: becky.sapphirereflexology@gmail.com
Postal address: Woodville, School Road, Kelvedon Hatch, Brentwood, CM15 0DL
Telephone: 07984 184025

If you remain dissatisfied with our response, you have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office (ICO).

For more information about your rights and how to make a complaint, visit the ICO website:

Information Commissioner's Office (ICO)

THERAPIST’S RIGHTS

Please note:

If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to me on email at becky.sapphirereflexology@gmail.com or in writing to:

Woodville

School Road

Kelvedon Hatch

Brentwood

CM15 0DL

You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane,

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Cancellation Policy

Cancellations for Reflexology Appointments

Cancellations & Rescheduling

I understand that life can be unpredictable. If you need to cancel or reschedule your appointment, please give at least 24 hours’ notice. This allows me to offer the appointment to another client.

Late Cancellations

Cancellations made with less than 24 hours’ notice may be subject to a 50% cancellation fee, as the time has been reserved exclusively for you.

Missed Appointments / No‑Shows

If you do not attend your appointment and have not contacted me beforehand, the full session fee may be charged.

Arriving Late

If you arrive late, your session may need to be shortened to avoid impacting the next client. The full fee will still apply.

Illness

If you are unwell, please contact me as soon as possible. I do not charge cancellation fees for genuine illness, but I do ask that you let me know promptly so the appointment can be offered to someone else.

My Commitment to You

In the rare event that I need to cancel or reschedule your appointment, I will always give as much notice as possible and offer the next available session.